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Financial Case For LAER Maturity

Making the Financial Case for LAER Maturity

The hardest question I’ve been asked this year came from a partner principal, and it wasn’t about money. “Siemens has…

Customer conversations can be simulated in AI

Turn AI into your toughest customer and improve every conversation

Most salespeople prepare for a customer conversation by reviewing the opportunity, reading previous notes and deciding what they want to…

Business case

How to build a simple business base for LAER maturity

Partners do not need an advanced financial model to justify investing in Customer Success. They need a clear view of…

sales thinking

Stop using AI as a yes-man: Make it challenge your sales thinking

Most people use AI to get answers. Help me prepare for this meeting. Summarise this opportunity. Tell me what I…

Zugspitze Digital Thread IT/OT Convergance

One Mountain. Two Seasons.

What the Zugspitze taught me about IT/OT convergence and why the digital thread is the path between them. Garmisch-Partenkirchen sits…

renewals

The economics of LAER maturity: why lifecycle discipline protects partner margins

“I’m a small partner with limited staff and tight margins. How can I afford the costs associated with an effort…

AI Bots are not the same as AI Agents.

AI bot vs AI agent: What’s the difference and which should sales teams use?

The term “AI agent” is everywhere. A tool answers questions about your products and someone calls it an agent. Another…

Chat and Work

ChatGPT Work mode for sales: Chat vs Work and GPT-5.6 explained

Most salespeople already use ChatGPT. They ask it to improve an email, prepare discovery questions, research an industry or challenge…

Pre-test

Pre-Test Modal Validation for NASA-STD-5002B: Making Sure Your Sensor Layout Can Support Correlation Before Test

The current space market has shifted from exploration to exploitation. Commercial profitability now drives the space economy. The need for…