A man holds a small piece of paper that has the words "A satisfied customer is the best business strategy of all" printed on it.

Customer Success evolution: from reactive engagement to strategic partnership 

Customer Success has morphed from a little-known customer service activity into a critical business strategy for fostering loyalty and driving…

A professional services team collaborates around a table in an office.

Maximizing LAER success: the role of professional services

In today’s evolving subscription and SaaS business models, team selling is imperative to success. Partners must balance efforts between acquiring…

Two business people shake hands while colleagues watch and smile. With proper customer success, vendors gain customer loyalty, and happy customers are much more likely to sign a renewals contract.

Customer retention: the rising importance of renewals in the SaaS era

Renewals equate to customer retention, which has always been crucial to the long-term success of software as a service (SaaS)…

Sink or swim: Outcome-based selling is non-negotiable with SaaS

The SaaS seismic shift SaaS solutions have transformed the way we sell and consume software. Gone are the days of…

A man wearing a suit in a factory looks at laptop screen, highlighting the need for customized PLM solutions.

The power of customized PLM

In an era where efficiency, agility and innovation are the keys to competitive advantage, customized PLM (Product Lifecycle Management) has emerged…

TCS and Siemens booths side by side at a trade show. TCS recently established a COE that showcases Siemens technology.

TCS demonstrates “Bringing Life to the Connected Digital Enterprise” with CoE launch in Cincinnati

A recently launched Industrial low-code/no-code Center of Excellence (CoE) in Cincinnati, Ohio is allowing manufacturers to see first-hand how they…

Customer Success is where a supplier's promise meets a customer's desired outcome, as this Venn diagram illustrates.

Building a customer success capability to drive financial consistency & scalability

Welcome to the fifth and final blog in our series created to help Siemens partners transform their businesses to the…

A word cloud with the Professional Services highlighted

Multiply profitability with a professional services practice

Your customers clearly want to purchase cloud-based solutions, making it vital for you to establish a services practice that provides…

SaaS and cloud selling represent far greater revenue potential for partners who plan and execute properly.

Build a sales and marketing engine that thrives in a SaaS world

Begin with the End in Mind Times have changed. The B2B technology market can no longer grow by simply selling…