Business Leadership

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Four business professionals look on as a consultant explains information shown on a computer monitor. Professional Services success relies on a strong consultative approach.

Maximizing efficiency and revenue: 10 steps to transform your professional services practice

March 7, 2025

Creating an efficient professional services organization is essential for delivering exceptional value to clients, reducing churn, optimizing operations and maintaining…

By Scott Dibben
4 MIN READ
A man holds a small piece of paper that has the words "A satisfied customer is the best business strategy of all" printed on it.

Customer Success evolution: from reactive engagement to strategic partnership 

June 13, 2024

Customer Success has morphed from a little-known customer service activity into a critical business strategy for fostering loyalty and driving…

By Bill McInnis
4 MIN READ
A professional services team collaborates around a table in an office.

Maximizing LAER success: the role of professional services

May 31, 2024

In today’s evolving subscription and SaaS business models, team selling is imperative to success. Partners must balance efforts between acquiring…

By Scott Dibben
2 MIN READ
Two business people shake hands while colleagues watch and smile. With proper customer success, vendors gain customer loyalty, and happy customers are much more likely to sign a renewals contract.

Customer retention: the rising importance of renewals in the SaaS era

May 30, 2024

Renewals equate to customer retention, which has always been crucial to the long-term success of software as a service (SaaS)…

By Starr Hill-Bennett
3 MIN READ

Sink or swim: Outcome-based selling is non-negotiable with SaaS

April 30, 2024

The SaaS seismic shift SaaS solutions have transformed the way we sell and consume software. Gone are the days of…

By Bradley Stern
4 MIN READ
A man wearing a suit in a factory looks at laptop screen, highlighting the need for customized PLM solutions.

The power of customized PLM

April 3, 2024

In an era where efficiency, agility and innovation are the keys to competitive advantage, customized PLM (Product Lifecycle Management) has emerged…

By Ech-chaimae Touarha
3 MIN READ
TCS and Siemens booths side by side at a trade show. TCS recently established a COE that showcases Siemens technology.

TCS demonstrates “Bringing Life to the Connected Digital Enterprise” with CoE launch in Cincinnati

February 19, 2024

A recently launched Industrial low-code/no-code Center of Excellence (CoE) in Cincinnati, Ohio is allowing manufacturers to see first-hand how they…

By Robert Lyons
3 MIN READ
Customer Success is where a supplier's promise meets a customer's desired outcome, as this Venn diagram illustrates.

Building a customer success capability to drive financial consistency & scalability

January 31, 2024

Welcome to the fifth and final blog in our series created to help Siemens partners transform their businesses to the…

By Toni Reszka and Ryan Morris
6 MIN READ
A word cloud with the Professional Services highlighted

Multiply profitability with a professional services practice

January 30, 2024

Your customers clearly want to purchase cloud-based solutions, making it vital for you to establish a services practice that provides…

By Toni Reszka and Ryan Morris
7 MIN READ