SaaS - Partners

Two business people shake hands while colleagues watch and smile. With proper customer success, vendors gain customer loyalty, and happy customers are much more likely to sign a renewals contract.

Customer retention: the rising importance of renewals in the SaaS era

Renewals equate to customer retention, which has always been crucial to the long-term success of software as a service (SaaS)…

By Starr Hill-Bennett

A word cloud encompassing all the elements of a successful SaaS business transformation

Achieving fast, tangible results transforming your partner business to SaaS – a report from the real world

We have all heard about the need to adapt to the SaaS/recurring business model and the challenges of IT vendors…

By Toni Reszka and Ryan Morris