Delivering high-quality aftermarket services

By Victoria Carlos

In this episode of our Digital Transformation Podcast, we begin our series of conversations covering the topic of service lifecycle analytics (SLA). In today’s episode, we’re joined by Nanda Chitrala, Senior Director of Industries and Product Solutions at Salesforce. In our conversation, we’ll explore how to perform high-quality aftermarket services. From quick fixes to machine maintenance and upgrades, your service technicians will need accurate records and clear training materials to service any machine accurately the first-time over. Nanda is here to weigh-in on how aftermarket services can integrate with Salesforce to provide further value.

You will learn:

  • How the fusion of PLM and CRM revolutionizes service strategies in the industrial machinery industry
  • The significance of the Siemens and Salesforce partnership in enhancing customer experience and addressing pressing industry challenges
  • How the integration of AI, data, PLM and CRM empowers machine builders to optimize service delivery, improve efficiency and foster sustainability.
Nanda Chitrala

Nanda Chitrala

Senior Director of Industry Solutions and Product Strategy at Salesforce

Victoria Carlos

Victoria Carlos

Thought Leadership Team Writer

Siemens Digital Industries Software helps organizations of all sizes digitally transform using software, hardware and services from the Siemens Xcelerator business platform. Siemens’ software and the comprehensive digital twin enable companies to optimize their design, engineering and manufacturing processes to turn today’s ideas into the sustainable products of the future. From chips to entire systems, from product to process, across all industries. Siemens Digital Industries Software – Accelerating transformation.

Digital Transformation Podcast Podcast

Digital Transformation Podcast

The Digital Transformation: Solutions for Industrial Machinery Podcast by Siemens Digital Industries explores the advantages of smart manufacturing, a digitalized product development strategy and the solutions it offers for the Industrial Machinery industry.

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This article first appeared on the Siemens Digital Industries Software blog at https://blogs.sw.siemens.com/podcasts/digital-transformation/delivering-high-quality-aftermarket-services/