Insights Hub customers have spoken!

By Kathleen Middleton and Rocio Thompson

We are thrilled to share that Siemens has been recognized as a Customers’ Choice in the 2023 Voice of the Customer for Global Industrial IoT Platforms.

Vendors placed in the upper-right-hand quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction. The Voice of the Customer document synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This year, Siemens exceeded both market average of ‘Overall Experience’ and market average of ‘User Interest and Adoption.’

“There’s no greater satisfaction than to be recognized by our customers,” says Raymond Kok, SVP Cloud Application Solutions. “Creating real customer value, a great experience working with our product, and ultimately enabling our customers to improve their operational decision-making significantly are some of our most important goals.”

According to Gartner, the global industrial Internet of Things (IIoT) product market is a set of integrated middleware software capabilities with a multivendor marketplace that facilitates and automates asset management decision-making.

IIoT solutions like Insights Hub empower customers to generate actionable insights from assets and operational data while improving processes. IIoT solutions are deployed to solve industrial operations challenges such as sustainability, automation, remote operations, the transformation of operational technology (OT) and industrial applications, and global scalability.

Here’s what our customers had to say about Siemens IoT solution:

“A powerful and advanced Internet of Things (IoT) solution that is designed to help businesses gather, analyze, and visualize data from a wide variety of sensors and connected devices across different industries. One of the key advantages is its ability to enable organizations to create tailored solutions that meet their specific requirements. This is achieved through a combination of cutting-edge analytics and machine learning tools, which can help users extract valuable insights from data in real-time.” – Software, Engineering

“My experience…has been nothing less than exceptional. It comes with a steep learning curve, but once I understood how to apply the root framework to our business case, things were very straightforward and easy to use. From dashboarding to asset monitoring and predictive maintenance, it has provided the exact tools necessary to explore and leverage IoT data. This has resulted in an increase in our working efficiencies and confidence in our asset up-time. It has been a huge component of our business success story.” – Manufacturing, Engineering

“We increased the transparency to various equipment operations on the product lines. Their IIoT solution enabled us to capture and share manufacturing equipment data in real-time. As a result, overall equipment effectiveness in our production lines improved. It is very reliable and provides great insights to various key metrics in our plant.”- Engineering, Consumer Goods

Thank you to all our customers who weighed in with your Insights Hub experience. This was just a small sampling, but you can read more about what users had to say here. All our customers’ feedback is used to improve and advance Insights Hub features and capabilities continually, so please feel free to leave us a review.

Gartner, Voice of the Customer for Global Industrial IoT Platforms, Peer Contributors, 29 May 2023. The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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This article first appeared on the Siemens Digital Industries Software blog at