Konecranes’ PLM System Optimizes Engineering, Manufacturing, and Service

To deliver a diverse portfolio of mass-produced to custom lift products — with the growing complexity of mechanical, electrical, and electronic components — Konecranes uses the Teamcenter product l……

How a service knowledge management system fills in the blanks (Part 4 of 4)

IoT must be back-ended with service knowledge management to enable intelligent service with product knowledge and service history.
Although connected products seem like they’re new, they’ve been ……

How a service knowledge management system fills in the blanks (Part 3)

IoT and Big Data require service knowledge management to complete the understanding of product to succeed at service.
Connected products seem new, but they’ve been around for a while. Vending mac……

How a service knowledge management system fills in the blanks (Part 2)

Connected products sound like they’re new, but they’ve actually existed for a while. Vending machines dial out inventory information via the Internet or cellular networks to report what sales and wha……

Configurator and Service Organizations

Managing product variability for a service organization poses several unique challenges and opportunities. Over the last couple months, my colleagues have explored many aspects of variability managem……

How a service knowledge management system fills in the blanks

I saw an old commercial on TV the other night I hadn’t seen in decades. I’m sure many of you know it. An elderly woman is laying on the floor, and she clutches a device around her neck before saying ……

Why is PLM a critical component of an SLM strategy?

The term Service Lifecycle Management (SLM) has been going around for many years and it is term that has different meaning to different people.  Unlike mature enterprise systems (or philosophies……

Service Plan to Service Execution – Right Job, Done Right, First Time

I don’t change the oil in my family cars any more. I stopped primarily because it was easier to let someone else properly dispose of the oil. Today both family cars have oil life indicators that sign……

Service Planning or Service Documentation

Service Planning or Service Documentation?

Back in the early 2000’s, I became involved in a project to address the cause of a tragic incident that occurred during “routine” maintenance. Th……