Service Plan to Service Execution – Right Job, Done Right, First Time

I don’t change the oil in my family cars any more. I stopped primarily because it was easier to let someone else properly dispose of the oil. Today both family cars have oil life indicators that sign……

Service Planning or Service Documentation

Service Planning or Service Documentation?

Back in the early 2000’s, I became involved in a project to address the cause of a tragic incident that occurred during “routine” maintenance. Th……

Service Lifecycle Management with PLM

Hoping to retire someday, I read through a number of annual reports of companies I invest in. What I’ve noticed is more manufacturers look to maximize the revenue and profits through establishing or ……

Is it really Service Lifecycle Management vs. PLM?

Lots of talk about Service Lifecycle Management (SLM) versus Product Lifecycle Management lately. Why? Because SLM is becoming more and more important to manufacturers. With pricing competition for t……

Shop Floor Work Instructions Made Easier

How do you create the work instructions for your shop floor workers? How do you reconcile them with the manufacturing structure? How do you communicate changes?

If you’re using paper-based……