Bill McInnis
Bridging the digital thread: a customer success imperative for Siemens partners

Bridging the digital thread: a customer success imperative for Siemens partners

January 23, 2026
Transforming connectivity into tangible business value for industrial leaders Introduction Industrial organizations are under immense pressure to reduce time to...
By Bill McInnis
< 1 MIN READ
Renewals are at the core of SMB SaaS success 

Renewals are at the core of SMB SaaS success 

April 30, 2025
In the fast-paced world of software-as-a-service (SaaS), ensuring sustainable growth is a challenge, especially for small and medium-sized businesses (SMBs)....
By Bill McInnis
< 1 MIN READ
Customer Success evolution: from reactive engagement to strategic partnership 

Customer Success evolution: from reactive engagement to strategic partnership 

June 13, 2024
Customer Success has morphed from a little-known customer service activity into a critical business strategy for fostering loyalty and driving...
By Bill McInnis
< 1 MIN READ
Is it time to add a customer success practice to your business?

Is it time to add a customer success practice to your business?

February 1, 2022
The widescale deployment of SaaS offerings continues to drive impressive growth for customer success platforms. With expectations of reaching $3.1...
By Bill McInnis
< 1 MIN READ