Starr Hill-Bennett
Two business people shake hands while colleagues watch and smile. With proper customer success, vendors gain customer loyalty, and happy customers are much more likely to sign a renewals contract.

Customer retention: the rising importance of renewals in the SaaS era

May 30, 2024

Renewals equate to customer retention, which has always been crucial to the long-term success of software as a service (SaaS)…

By Starr Hill-Bennett
3 MIN READ

Onboarding strategy impacts employee retention

August 22, 2022

Job openings are near an all-time high, according to the Washington Post, allowing job seekers to be pickier about the…

By Starr Hill-Bennett
5 MIN READ