How Siemens and IBM are partnering to bring powerful service lifecycle management solutions to heavy equipment manufacturers
Improve service efficiency, lower costs, and increase service-related aftermarket revenue opportunities with end-to-end service lifecycle management (SLM) for heavy equipment.
Has your organization considered any of the following questions when evaluating your service-related activities and the technology that supports them?
- How can your service teams be more effective to service right the first time, and avoid equipment downtime?
- Are you looking to stabilize and strengthen your revenue around the normal equipment sales cycle?
- Do you want to expand your maintenance offerings to meet new performance and profitability expectations?
- Do you want to make your customers long-term partners?
An effective, modern SLM solution must incorporate an end-to-end digital thread that spans diverse service environments. It must provide up-to-date, accurate configuration information of all the mechanical, electrical/electronic, software, and associated document-related components of each serialized machine, as well as the status and history of its operational use. Effective SLM must also enable an open ecosystem of OEM, customer, and third-party applications and solutions that can work together to deliver effective, quality service of managed assets.
Asset monetization of your aftermarket heavy equipment can help you increase revenue, while knowledge of accurate equipment configurations in the field can improve service efficiencies. Modernize your service strategy today with best-in-class processes and solutions delivered by Siemens and IBM.
Below are several short preview clips from a webinar delivered by Siemens and IBM, “Driving service excellence in heavy equipment“, now available on-demand to heavy equipment customers. Learn how the integration between Teamcenter Service Lifecycle Management and Maximo Application Suite can help you turn equipment service-related activities into a competitive advantage.
How new technologies are improving aftermarket service
Aftermarket service success relies upon the integration of industry 4.0 processes and leading technology to track and manage machines and predict when maintenance is required, providing manufacturers with data needed to make service and product excellence possible. Together, Siemens and IBM have entered the arena of service and asset lifecycle management to ensure the new technology will help you accelerate service excellence and drive revenue.
In this short clip from the webinar, Brian Johnsen from Siemens discusses the primary issue that prevents many heavy equipment manufacturers from making this a reality:
Embed:What’s holding you back from a successful service strategy?
Is your inability to navigate product complexity due to electrification and digitalization holding you back? As service has evolved from simply repairing or replacing worn components to regularly upgrading your machines throughout their useful life, do you have the knowledge and data to more accurately forecast maintenance requirements? From a conceptual level, the journey to aftermarket service success begins with integration and collaboration.
Watch as Brian explains an important aftermarket digitalization strategy that connects design, manufacturing and service execution workflows:
Embed:Siemens and IBM integrate service into the product lifecycle
The Siemens and IBM partnership delivers on the promises of service excellence by connecting your disparate domains and their information streams. With Teamcenter Service Lifecycle Management and the IBM Maximo Application Suite, you can cultivate the visibility, traceability and re-use necessary to conduct accurate and proactive maintenance while also incorporating service considerations into your machine design. This combination of capabilities will lead to lower costs, faster turnarounds and strengthened customer relationships.
Watch this short clip to learn more about the combination of Teamcenter and Maximo Application Suite:
Embed:Why heavy equipment manufacturers should consider aftermarket service for long-term success
As heavy equipment manufacturers face an evolving landscape, leveraging modern aftermarket services becomes crucial for future success. By embracing these services, companies can stabilize revenue throughout the equipment sales cycle, expand maintenance offerings to meet rising expectations and cultivate long-term customer partnerships. However, achieving these benefits requires modernizing processes and solutions. Embracing integrated service lifecycle management and leveraging cutting-edge technologies allows companies to navigate the complexities of electrification and digitalization, ensuring sustained growth and success in an increasingly competitive market.
Additional resources on heavy equipment service lifecycle analytics:
