Robert Bosch GmbH boosts “One 8D” project with Teamcenter Quality
Robert Bosch GmbH “One 8D” project is far more than just a software implementation; it’s the application of a comprehensive quality methodology and a powerful, structured best practice essential for robust quality management.
In the fast-paced world of manufacturing, maintaining premium quality is not just an advantage, it’s a necessity. At Robert Bosch GmbH, this commitment to excellence is embodied in their “One 8D” project, a significant step towards digital transformation in quality management, powered by Siemens Teamcenter Quality software.
Drawing from key insights shared during an interview hosted at Realize LIVE 2025, Robert Bosch GmbH is leveraging advanced digital tools to streamline quality management processes across their operations. Through Siemens Xcelerator, Robert Bosch GmbH has developed a connected quality ecosystem that fosters consistency across the organization for continuous improvement.
Driving quality excellence in “One 8D” with Teamcenter Quality
As a cornerstone of a digital quality approach, Teamcenter Quality software serves as the backbone for managing complaint data across various stages of the resolution lifecycle.
Simon Müller, Project Lead in IT at Robert Bosch GmbH, recently shared key insights at Realize LIVE Europe 2025 into their “One 8D” project and the role of Teamcenter Quality software. This innovative approach is transforming the way Robert Bosch GmbH manages quality data, enhancing their ability to address challenges effectively and efficiently.
Teamcenter Quality software, which is part of the Siemens Xcelerator business platform of software, hardware and services, supports a closed-loop quality (CLQ) approach from design to manufacturing. Built on the Teamcenter collaboration platform backbone, manufacturers can use Teamcenter Quality to leverage product and process information as well as share cross-departmental workflows to streamline core quality management processes.
The Teamcenter Quality software suite offers an enterprise-wide solution for managing quality issues, customer complaints, and nonconformances. It provides a formal process to systematically investigate, analyze, and resolve quality issues, streamlines the definition of measures to prevent recurrences, and reports the results in a clear and intuitive manner.
Teamcenter Quality empowers the “One 8D” project
The “One 8D” project aims to revolutionize problem-solving processes at Robert Bosch GmbH by implementing a cutting-edge 8D problem-solving software solution.
“Our project is called One 8D,” Simon Müller explains, “and the “One” in One 8D stands for the one and only 8D software within Bosch.”
This project is designed to eliminate fragmented processes and create a standardized system for managing quality issues. This is where Teamcenter Quality software plays a pivotal role. It offers a systematic approach to simplify the management and problem-solving of quality issues, nonconformances, supplier, and customer complaints, and includes out-of-the-box capabilities to cover the eight disciplines (8D) principles.
Simon Müller’s area of focus directly leverages these capabilities:
“We are currently using Teamcenter Quality, especially in the 8D area.”
This highlights the software’s direct impact on a core quality process that is essential for problem-solving and continuous improvement. Simon Müller elaborated on how this system handles customer complaints, a crucial aspect of their operations:
“We are doing all our complaints with Teamcenter Quality. If a customer finds a defect part in their production lines, they will raise a complaint to us, and we manage this complaint together with the help of Teamcenter Quality.”
A key innovation in this process is direct integration with customer touchpoints. Simon Müller notes: “We will have a direct connection to our customer portals. And from there, we automatically transfer the complaints, which the customer raised to us, to our Teamcenter Quality.”
This automation will reduce manual effort and accelerate the initial complaint registration, ensuring swift action. Once a complaint is registered, Teamcenter Quality empowers Robert Bosch GmbH’s teams to spring into action.
“The plants receive these complaints,” Simon Müller explains, “And then they can work with Teamcenter Quality to solve the customer problems.”
Brainstorm with a multidimensional root-cause analysis
Teamcenter Quality software is not just a repository for complaints; it’s an enterprise-scalable foundation for identifying, analyzing and sharing critical product quality data across your domains. Teamcenter Quality Issue Management and Problem Solving software modules enable manufacturers to manage quality issues, nonconformances, and customer complaints, and make more informed decisions while reducing the cost of quality.
The problem-solving process for these issues follows a systematic approach that can be shaped to cover eight disciplines (8D) principles. The Teamcenter Quality Problem Solving software module contains a root-cause analysis section to record defects and build up a tree of causes. The user can employ the Ishikawa diagram (also known as the fishbone diagram) or the 5-Whys method to search for the root cause in a guided mode.
Simon Müller highlights its capabilities in fostering deeper analysis:
“Users, which work with Teamcenter Quality, can use really integrated problem-solving methods like Ishikawa, like 5-Whys.”
This allows users to break down the reported defect and identify the different types of root causes for multiple analysis dimensions. This ensures that teams aren’t just addressing symptoms but are systematically identifying and eradicating root causes, leading to more robust solutions.
Teamcenter Quality empowers quality digital transformation
Causes identified as root causes are displayed in the corrective actions tab, enabling corrective actions to be directly assigned to them. This assignment can be made either during cause creation by marking it as a root cause, or after analysis by labeling the appropriate field.
When problem-solving activities result in engineering or manufacturing change requests, these become part of the preventive actions. Each such change is then managed and documented through formal workflows, maintaining associativity throughout the entire problem-solving process, from initial issue capture.
Beyond specific methodologies, Teamcenter Quality fosters a culture of collaboration. Simon Müller emphasizes the connection:
“With Teamcenter Quality, we have a connected quality system. Every colleague can assign short-term and long-term actions. So, it’s really integrated working and connects the colleagues together.”
This integrated approach is fundamental for comprehensive issue resolution and continuous improvement across departments.
Enabling seamless integration by means of Mendix low code
The “One 8D” project utilizes the Mendix capabilities to tailor the quality solution to specific enterprise needs and harmonize input from different sources. Simon Müller explains the extent of this integration:
“Every interface which we have realized in our project, we realized with Mendix. So, we have a Teamcenter connector with Mendix and a seamless data transfer between Mendix and Teamcenter.”
This powerful combination of Teamcenter’s robust capabilities with Mendix’s low-code agility has also proven invaluable for rapid development. Simon Müller adds:
“With Mendix, we also developed additional apps to register claims very quickly and very fast. We really have a very clean code and fast development.”
A strategic digital journey for standardization
With the completion of its first rollout, the “One 8D” project has reached a significant milestone, which is just the beginning. Simon Müller shared the forward-looking plans for the future:
“Our plan is really to roll One 8D project out all over all Bosch divisions. We would like to have onboarding at 140 locations.”
This global rollout underscores the strategic importance and proven value of their unified quality system, aiming to standardize and elevate quality across the entire enterprise.
Robert Bosch GmbH’s “One 8D” project, powered by Teamcenter Quality and Mendix, exemplifies how clear vision and integrated digital technology can foster a unified, data-driven approach to quality management that supports the highest standards for products and processes, thereby demonstrating commitment to innovation and excellence through continuous quality improvement journey.
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