{"id":1082,"date":"2015-02-09T12:09:40","date_gmt":"2015-02-09T20:09:40","guid":{"rendered":"https:\/\/blogs.plm.automation.siemens.com\/t5\/Polarion-Blog\/New-Features-of-the-Polarion-Customer-Service-Portal\/ba-p\/380948"},"modified":"2026-03-26T05:34:44","modified_gmt":"2026-03-26T09:34:44","slug":"new-features-of-the-polarion-customer-service-portal","status":"publish","type":"post","link":"https:\/\/blogs.sw.siemens.com\/polarion\/new-features-of-the-polarion-customer-service-portal\/","title":{"rendered":"New Features of the Polarion Customer Service Portal"},"content":{"rendered":"

One major thing that contributes to a tech company’s success is how well they support their customers. At Polarion, “good enough” has never been good enough. Our goal is excellent customer support. In this article, I’d like to tell you a bit about our  support portal, and what we’ve done to make sure it meets the needs of our customers, as well as our support team.<\/p>\n

\"PolarionAbout a year ago we released an all-new Customer Self-Service Portal.<\/p>\n

That journey began with extensive research before we decided on a platform to use for the portal. We couldn\u2019t find anything that perfectly fit our needs, so in the end we decided to build it ourselves from scratch. After all – we have the knowledge, we have the technology and we have good developers.<\/p>\n

We wanted it to be based on Polarion technology, and to utilize the same design and the functionalities that our customers are used to in Polarion’s products.<\/p>\n

The first release proved that we took the right path. Our clients liked the new portal, and it soon became the preferred method of communicating with our support team.<\/p>\n

We received a lot of good feedback and requests for more features. That\u2019s when we realized it was a good decision to have the portal build in-house as now we can implement the changes our customers really need, in the way we want them to be done.<\/p>\n

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Recently, we released a new version of the portal which includes many enhancements our customers have requested, so I want to walk you through some of the most significant ones:
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