{"id":10543,"date":"2024-04-24T18:15:42","date_gmt":"2024-04-24T22:15:42","guid":{"rendered":"https:\/\/blogs.sw.siemens.com\/podcasts\/?p=10543"},"modified":"2026-03-26T15:14:39","modified_gmt":"2026-03-26T19:14:39","slug":"delivering-high-quality-aftermarket-services","status":"publish","type":"post","link":"https:\/\/blogs.sw.siemens.com\/podcasts\/digital-transformation\/delivering-high-quality-aftermarket-services\/","title":{"rendered":"Delivering high-quality aftermarket services"},"content":{"rendered":"<div class=\"embed-megaphone\">\n<iframe loading=\"lazy\" frameborder=\"0\" height=\"200\" scrolling=\"no\" src=\"https:\/\/playlist.megaphone.fm\/?e=TLFIE3158660602\" width=\"100%\"><\/iframe>\n<\/div><!-- Megaphone -->\n\n\n<p>In this episode of our Digital Transformation Podcast, we begin our series of conversations covering the topic of service lifecycle analytics (SLA). In today\u2019s episode, we\u2019re joined by Nanda Chitrala, Senior Director of Industries and Product Solutions at Salesforce. In our conversation, we\u2019ll explore how to perform high-quality aftermarket services. From quick fixes to machine maintenance and upgrades, your service technicians will need accurate records and clear training materials to service any machine accurately the first-time over. Nanda is here to weigh-in on how aftermarket services can integrate with Salesforce to provide further value.<\/p>\n\n\n\n<p>You will learn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How the fusion of PLM and CRM revolutionizes service strategies in the industrial machinery industry<\/li>\n\n\n\n<li>The significance of the Siemens and Salesforce partnership in enhancing customer experience and addressing pressing industry challenges<\/li>\n\n\n\n<li>How the integration of AI, data, PLM and CRM empowers machine builders to optimize service delivery, improve efficiency and foster sustainability.<\/li>\n<\/ul>\n\n\n<div class=\"bio-block row\">\n    <div class=\"col-3 order-first bio-pic\">\n        <img decoding=\"async\" src=\"https:\/\/blogs.sw.siemens.com\/wp-content\/uploads\/sites\/32\/2024\/04\/Nanda-Profile.jpg\" alt=\"Nanda Chitrala\" \/>\n    <\/div>\n    <div class=\"col-9 bio-info\">\n        <div class=\"bio-header\">\n            <h4 class=\"speakerintro\">Nanda Chitrala<\/h4>\n        <\/div>\n        <div class=\"bio-biography\">\n            <p>Senior Director of Industry Solutions and Product Strategy at Salesforce<\/p>        <\/div>\n        <div class=\"bio-contact\">\n            <p><a href=\"https:\/\/www.linkedin.com\/in\/nandakchitrala\/\" target=\"_blank\" rel=\"noopener\">Connect with Nanda<\/a><\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"bio-block row\">\n    <div class=\"col-3 order-first bio-pic\">\n        <img decoding=\"async\" src=\"https:\/\/blogs.sw.siemens.com\/wp-content\/uploads\/sites\/32\/2024\/04\/Victoria-Carlos-Headshot.jpg\" alt=\"Victoria Carlos\" \/>\n    <\/div>\n    <div class=\"col-9 bio-info\">\n        <div class=\"bio-header\">\n            <h4 class=\"speakerintro\">Victoria Carlos<\/h4>\n        <\/div>\n        <div class=\"bio-biography\">\n            <p>Thought Leadership Team Writer<\/p>        <\/div>\n        <div class=\"bio-contact\">\n            <p><a href=\"https:\/\/www.linkedin.com\/in\/victoria-carlos-180531241\/\" target=\"_blank\" rel=\"noopener\">Connect with Victoria<\/a><\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Siemens Digital Industries Software\u00a0helps organizations of all sizes digitally transform using software, hardware and services from the Siemens Xcelerator business platform. Siemens\u2019 software and the comprehensive digital twin enable companies to optimize their design, engineering and manufacturing processes to turn today\u2019s ideas into the sustainable products of the future. From chips to entire systems, from product to process, across all industries.\u00a0<a href=\"http:\/\/www.siemens.com\/software\" target=\"_blank\" rel=\"noreferrer noopener\">Siemens Digital Industries Software<\/a>\u00a0\u2013 Accelerating transformation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this episode of our Digital Transformation Podcast, we begin our series of conversations covering the topic of service lifecycle&#8230;<\/p>\n","protected":false},"author":95296,"featured_media":10547,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spanish_translation":"","french_translation":"","german_translation":"","italian_translation":"","polish_translation":"","japanese_translation":"","chinese_translation":"","footnotes":""},"categories":[3],"tags":[942,944,945,373,299,943,790,385,946,941],"industry":[49],"product":[],"coauthors":[909],"class_list":["post-10543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-aftermarket-services","tag-crm","tag-customer-360","tag-digital-transformation-tag","tag-digitalization","tag-machine-builders","tag-plm","tag-podcast","tag-salesforce","tag-service-lifecycle-analytics","industry-industrial-machinery"],"featured_image_url":"https:\/\/blogs.sw.siemens.com\/wp-content\/uploads\/sites\/32\/2024\/04\/sfs-future-of-manufacturing-image12_original-scaled.jpg","_links":{"self":[{"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/posts\/10543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/users\/95296"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/comments?post=10543"}],"version-history":[{"count":2,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/posts\/10543\/revisions"}],"predecessor-version":[{"id":10548,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/posts\/10543\/revisions\/10548"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/media\/10547"}],"wp:attachment":[{"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/media?parent=10543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/categories?post=10543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/tags?post=10543"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/industry?post=10543"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/product?post=10543"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/podcasts\/wp-json\/wp\/v2\/coauthors?post=10543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}