{"id":2806,"date":"2008-10-14T09:43:04","date_gmt":"2008-10-14T16:43:04","guid":{"rendered":"https:\/\/blogs.plm.automation.siemens.com\/t5\/Siemens-PLM-Corporate-Blog\/Process-and-Technology\/ba-p\/333809"},"modified":"2026-03-26T11:24:13","modified_gmt":"2026-03-26T15:24:13","slug":"_________-process-and-technology","status":"publish","type":"post","link":"https:\/\/blogs.sw.siemens.com\/news\/_________-process-and-technology\/","title":{"rendered":"_________, Process and Technology"},"content":{"rendered":"<p><P><\/P><P>The people side of PLM seems to be the theme today.&nbsp; Alfred Katzebach from Daimler commented in his keynote that one of the projects was not so much an IT project as it was a project focused on people, specifically getting them to work differently.&nbsp; Picking up on that theme in the Teamcenter track was Michaal Berkowitz from <A href=\"http:\/\/www.el-op.co.il\/\" rel=\"nofollow noopener noreferrer\">Elbit Systems Electro-Optics Elop Ltd<\/A>.&nbsp; Elbit is a system house responsible for all of Israel&#8217;s electro-optic defense systems: everything from lasers and thermal imaging to heads up displays.&nbsp; As you can imagine, there are a wide range of disciplines at work amongst Elbit&#8217;s 1400 employees, more than 50% of which are scientists, engineers or software developers.<\/P>  <P>Elbit started a project to move from a very expansive PDM system to a PLM system.&nbsp; Some of you may have to read that last sentence twice.&nbsp; Go ahead&#8230;I&#8217;ll wait.&nbsp; I know it may come as a shock, but its not just the <EM>industry<\/EM> who makes it a point to differentiate between PDM and PLM &#8211; users see the difference too!<\/P>  <P>There were over 1,000 users of the legacy PDM system and all of them were moved over a long holiday to the new PLM system.&nbsp; Michal didn&#8217;t spend her time talking about code migration or server provisioning.&nbsp; Rather she focused on the needs of those &gt;1,000 users.<\/P>  <P>She developed a three stage plan:<\/P>  <UL>   <LI>First, 30 champions were selected from organizations throughout the company.&nbsp; They got special badges and training to understand the changes and what the benefits to the company and the individual user would be.&nbsp; This put people close to the users who were already supportive of the change.<\/LI>    <LI>Next, a training plan was developed that divided the user base into two groups.&nbsp; The first group was composed of those that were involved in critical workflow functions in the legacy system.&nbsp; Those users received training on how to get their job done in the new system <EM>2 weeks<\/EM>&nbsp; before the new system went live!&nbsp; Why so close?&nbsp; Because Elbit didn&#8217;t want users to forget what they had learned by lack of use.&nbsp; The second group of user training was given to the rest of the company after the switch over was complete.&nbsp; This training was divided into 3 sets of modules: one for content creators, one for workflow users and one for viewers.&nbsp; In all over 180 hours of training class material was developed for the 3 modules.&nbsp; In the end, 92% of the targeted users successfully completed the program &#8211; an astounding number to anyone who has had to conduct an IT training program before.<\/LI>    <LI>Lastly,&nbsp; Michal coordinated the deployment of a 5 tier support model, starting with the Champions, then a phone helpdesk, a set of students employed to be system experts, then ELOP PLM Experts and lastly ELBIT PLM Experts.&nbsp; Once this structure was in place, the calls were closely monitored to determine what sorts of issues were coming up &#8211; this in turn helped guide several preventative maintenance updates and additional training.<\/LI> <\/UL>  <P>Michal and Elbit provide a great example of where to focus your energies as well as the specifics you should cover in your project plan for any migration &#8211; whether it&#8217;s 10 users or 10,000.<\/P>  <DIV class=\"wlWriterSmartContent\" id=\"scid:0767317B-992E-4b12-91E0-4F059A8CECA8:1533609e-5091-427c-80be-c23662b3b26e\" style=\"padding-right: 0px;padding-left: 0px;padding-bottom: 0px;margin: 0px;padding-top: 0px\">Technorati Tags: <A href=\"http:\/\/technorati.com\/tags\/plmeurope08\" rel=\"tag nofollow noopener noreferrer\">plmeurope08<\/A>,<A href=\"http:\/\/technorati.com\/tags\/siemensplm\" rel=\"tag nofollow noopener noreferrer\">siemensplm<\/A><\/DIV><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The people side of PLM seems to be the theme today.&nbsp; Alfred Katzebach from Daimler commented in his keynote that one of the projects was not so much an IT project as it was a project focused on &#8230;<\/p>\n","protected":false},"author":61670,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spanish_translation":"","french_translation":"","german_translation":"","italian_translation":"","polish_translation":"","japanese_translation":"","chinese_translation":"","footnotes":""},"categories":[1],"tags":[],"industry":[],"product":[],"coauthors":[],"class_list":["post-2806","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/posts\/2806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/users\/61670"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/comments?post=2806"}],"version-history":[{"count":1,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/posts\/2806\/revisions"}],"predecessor-version":[{"id":2807,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/posts\/2806\/revisions\/2807"}],"wp:attachment":[{"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/media?parent=2806"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/categories?post=2806"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/tags?post=2806"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/industry?post=2806"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/product?post=2806"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blogs.sw.siemens.com\/news\/wp-json\/wp\/v2\/coauthors?post=2806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}